Overview
At Solo Electronix, we stand behind the quality of our electronic gadgets and accessories.
Our refund and return policy lasts 14 days from the date your order is delivered.
If 14 days have passed since delivery, we unfortunately can’t offer a full refund or exchange.
To qualify for a return, the product must be unused, in original condition, and include all packaging, manuals, and accessories.
Eligible Return Items
You may request a return or exchange for:
- Items that arrived defective or damaged
- Products that do not match their description or images
- Wrong items received
To start a return, please contact our support team within 14 days of delivery.
We’ll provide you with the return instructions and address.
⚠️ Do not send any product back without prior confirmation from our team.
Non-Returnable Items
The following items cannot be returned:
- Products showing signs of physical damage or misuse
- Items that have been disassembled or modified
- Opened software-integrated electronics (e.g., smart devices tied to an account)
- Items without original packaging or accessories
- Orders past the 14-day return window
Refunds
Once we receive and inspect your returned item, you’ll receive an email notification confirming approval or rejection.
If approved, your refund will be processed within a few business days and issued to your original payment method.
Please note: Shipping fees are non-refundable, and the cost of return shipping may be deducted from your refund.
Late or Missing Refunds
If your refund hasn’t appeared:
- Check your payment account or card statement.
- Contact your card provider—it may take a few days for posting.
- Then contact your bank if needed.
If the issue persists, reach us at support@soloelectronix.com.
Exchanges
We only replace items that are defective or damaged upon arrival.
If you need an exchange for the same product, send us a message at support@soloelectronix.com with your order details and product photos.
Shipping Returns
Before sending anything back, contact support@soloelectronix.com to confirm the correct return address.
Customers are responsible for return shipping costs unless the product was defective or incorrect.
For valuable electronics, we recommend using a tracked and insured shipping method.
Need Help?
If you have any questions regarding refunds, returns, or exchanges, contact us:
📧 support@soloelectronix.com
📞 +237 670011510