Frequently Asked Questions (FAQ)
1. What types of products do you sell?
We specialize exclusively in electronics, including mini printers, smart gadgets, audio accessories, and other high-quality tech devices sourced from trusted global suppliers.
2. Where do your products come from?
All our electronics are sourced through 1688, tobao and verified suppliers to ensure quality, authenticity, and safety compliance.
3. How long does delivery take?
Delivery usually takes 7–14 business days depending on your location and product type. You’ll receive a tracking number to monitor the shipment progress.
4. Do you offer international shipping?
Yes, we ship internationally to most countries. Shipping times may vary depending on customs regulations and carrier availability.
5. Can I cancel or change my order after purchase?
Once your order is processed, it cannot be changed or canceled. However, you may contact us immediately after checkout — if your order has not yet been shipped, we can assist in updating or canceling it.
6. What is your refund policy?
We offer a 14-day refund policy in accordance with our return and refund standards. You can request a return within 14 days after receiving your product if it’s defective, damaged, or not as described.
7. How do I request a return or refund?
Simply contact us with your order number and proof (photo or video) of the issue. Our support team will verify the problem and guide you through the return process.
8. Do I have to pay for return shipping?
In most cases, if the product is faulty or incorrect, we’ll cover return shipping. Otherwise, customers are responsible for return costs.
9. What if my item arrives damaged?
If your item arrives damaged or incomplete, please contact us within 7 days of delivery with clear photos or videos of the issue. We’ll arrange a replacement or refund.
10. Do you offer warranties on electronics?
Some electronics come with manufacturer warranties. Please check the product description for details or contact us for confirmation.
11. Can I track my order?
Yes, once your order ships, you’ll receive an email or WhatsApp notification with a tracking number and link.
12. What payment methods do you accept?
We accept major secure payment options, including credit/debit cards, PayPal, and local mobile money transfers where available.
13. Are my payments secure?
Absolutely. All transactions are encrypted and processed through trusted payment gateways to ensure maximum protection of your data.
14. What happens if I enter the wrong address?
If your shipping address is incorrect, contact us immediately before shipment. We cannot be held responsible for lost packages due to wrong addresses.
15. Can I order in bulk?
Yes, we support bulk or wholesale orders. Contact us for special pricing and delivery arrangements.
16. How do I contact support?
You can reach us via:
WhatsApp: +237-670-011-510
Email: support@soloelectronix.com
Address: Yaoundé, Cameroon
17. Do you offer same-day or express delivery?
Currently, we do not provide same-day delivery. However, express options may be available for some products at checkout.
18. How are electronics packaged?
All electronics are securely packaged with protective materials to prevent damage during transit. Fragile items are double-boxed for extra safety.
19. Why is my tracking not updating?
Sometimes tracking updates may take 2–5 days due to logistics system delays. If it remains inactive after that, contact our team for assistance.
20. How do I know my product is authentic?
We only work with verified suppliers to ensure every product is 100% genuine and quality checked before shipping.